Versand
Global delivery. ( Except for some countries and APO/FPO)
It takes about 24-36 hours to process our order to be shipped, and it will take longer to customize goods.
Please note that the delivery time is only an estimate. Depending on where you live or the busy time of the year, the delivery time may be longer.
Free shipping to more than 200 countries
Our team is very happy to bring value and service to our customers. We will deliver by FedEx/DHL/EMS/USPS and other express, and we will choose the best delivery method for free delivery service at your place of delivery.
Transportation time
United States, Canada, Europe, United Kingdom, Australia, New Zealand, Central America, Asia, South America, 5-14 days
The schedule provided is the estimated time, and the actual delivery time may vary depending on the supply of goods, order volume and destination country/region. However, our warehouse staff will try to deliver your goods as soon as possible.
Order Change Request | Cancel the order
Please send an email to support@bottaat.com to contact us for "cancel/change" within 12 hours after purchase. Please note that customized products (cancellation is not supported after placing an order) If the order has been shipped, unfortunately, we can no longer cancel your order. You need to follow me. The return process.
*Tax: All our prices and freight are taxed, so you don't need to pay any taxes.
Delivery delay
If the information is incorrect and/or missing, we may need to contact you to update the delivery information, which may lead to a delay in the delivery of the order. Customs clearance may also lead to delays. Please note that BOTTAAT is not responsible for unclaimed or lost packages caused by providing the wrong address. If you change your mind after the package is sent from us, you must pick up the package at the delivery point and send it back to us. If the package is not picked up, it will be automatically recorded as unpicked and charged accordingly, because we do not have the service of automatically returning to the sender with the carrier.
Distribution problems
Depending on your region, most orders will be delivered by the local post office. If you are not at home at the time of delivery, the post office may leave a message to inform you of how and where to pick up or redeliver. After the package is marked as delivered, if the package is not received, the customer is responsible for contacting the carrier. After the package is marked as "delivered", BOTTAAT will not be responsible for the loss or theft of the package.
About the problem of damage
If the product is damaged or damaged, please contact us as soon as possible and take pictures. We will reissue the accessories or refund you according to the situation.
Help contact
If you have any questions about products and customized transportation, please contact us by email at support@bottaat.com, and we will reply and serve you in time.
